Shipping Policy

Shipping Policy

Thank you for choosing to spread kindness with one of our special keychains! We believe that small acts of kindness can create big waves of positivity. Here’s everything you need to know about our shipping process:

Order Processing

  • We take great care in preparing each order to ensure it arrives in perfect condition. Orders are processed Monday through Friday within 1-3 business days.
  • Orders placed over the weekend or on holidays will be processed on the next available business day.

Shipping Time

  • We offer standard shipping for all orders. Shipping times generally range from 3-7 business days depending on your location.                                                 
  • Please note that shipping times may vary due to weather, carrier delays, or other unforeseen circumstances.

Anonymous Shipping

  • One of the unique features of our store is that all keychains are shipped anonymously. If you're sending a surprise gift to someone, we won’t include any invoices or receipts with your order.
  • The recipient will receive their keychain with no sender information, allowing the kind gesture to remain a complete surprise.
  • Please enter the RECIPIENT'S shipping address, so that the keychain can go to them (Unless you are sending a keychain to yourself!) Also, please enter YOUR email on shipping information.

Shipping Rates

  • Our rates are based on the destination and package weight.

Order Tracking

  • Once your order has shipped, you’ll receive a confirmation email with a tracking number (for domestic orders). You can use this tracking number to keep an eye on your order’s journey.

Lost or Damaged Packages

  • While we strive to ensure safe and timely delivery, sometimes things may go wrong. If your order is lost or damaged, please contact us and we’ll assist you in resolving the issue as quickly as possible.

Return Policy

  • Due to the nature of our products and their personalized aspect, we do not accept returns or exchanges. However, if there’s an issue with your order, please reach out to us, and we’ll do our best to make things right.

Thank You for Spreading Kindness

  • We’re so glad you’re part of our mission to spread joy and kindness. Every keychain sent is an act of love, and we hope it brings a smile to someone’s face!

If you have any further questions or need assistance with your order, feel free to reach out to us at hello@kinddropz.com. We’re here to help!